At DiningInStyles.com, we are committed to delivering your premium dining furniture with care and efficiency. Our Shipping & Returns policy reflects our dedication to quality service while maintaining the elegance of your shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes package tracking
  • Recommended for time-sensitive deliveries

2. Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

International Shipping

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total and will be collected upon delivery.

Returns & Exchanges

We want you to be completely satisfied with your premium dining furniture purchase. If you need to return or exchange an item, please review our policy below.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused, unassembled, with all packaging and tags
  • Request must be initiated within 15 days of delivery
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For quality assurance reasons, we cannot accept returns on:

  • Custom-made or special order dining sets
  • Items marked “Final Sale”
  • Products that have been assembled, used, or damaged after delivery

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, email our customer service at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Product name and reason for return/exchange
  • Your preferred resolution (refund or exchange details)

Step 2: Receive Return Authorization

Within 2 business days, we will:

  • Verify your request’s eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return instructions

Step 3: Package and Ship Your Return

Please ensure:

  • Item is securely repackaged in original packaging with all parts included
  • RMA number is clearly marked on the package
  • Use a trackable shipping method (insurance recommended for high-value items)

Step 4: Inspection & Processing

Once received:

  • We inspect items within 3 business days
  • Approved returns: refund processed or exchange shipped
  • Exchanges: shipped via your original shipping method

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we cover the shipping costs of the replacement item.

Refund Information

Refunds are processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your dining furniture arrives damaged:

  • Contact us immediately within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange a replacement or refund at no additional cost

Need Assistance?

Our customer service team is happy to help with any shipping or returns questions.

Contact us at:

Thank you for choosing DiningInStyles.com for your premium dining furniture needs. We appreciate your business and are committed to your complete satisfaction.