At DiningInStyles.com, we take pride in offering premium dining furniture that meets the highest standards of quality and craftsmanship. However, we understand that sometimes a product may not meet your expectations. Our Returns & Exchanges policy is designed to make this process as smooth as possible while maintaining the elegance of your shopping experience.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • You must initiate the return within 15 days of receiving your order
  • The item must not be part of our non-returnable items (see below)
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges on:

  • Custom-made or special order dining sets
  • Items marked as “Final Sale”
  • Products that have been assembled, used, or damaged after delivery

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number] Dear DiningInStyles Customer Service, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]). Details of the item(s): – Product Name: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify product)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, our team will:

  • Verify your request’s eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return instructions
  • For exchanges: confirm product availability

Step 3: Package and Ship Your Return

Please:

  • Repackage the item(s) securely in the original packaging
  • Include all parts, hardware, and documentation
  • Clearly mark the RMA number on the outside of the package
  • Ship using a trackable method (we recommend insurance for high-value items)

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs of the replacement item.

Step 4: Inspection & Processing

Once we receive your return:

  • We’ll inspect the item within 3 business days
  • For approved returns: process your refund or exchange
  • For exchanges: ship your replacement item via your original shipping method
  • For refunds: issue payment to your original payment method

Refund Timeline & Methods

Refunds are processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days

Please note that shipping fees for original orders are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your dining furniture arrives damaged or defective:

  • Contact us immediately at [email protected] within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm EST

Thank you for choosing DiningInStyles.com for your premium dining furniture needs. We’re committed to ensuring your complete satisfaction with every purchase.